Shipping policy

At Oskie, we aim to deliver your children’s clothing quickly, safely, and with care. Please read our shipping policy below to understand how and when your orders will reach you.

1. Order Processing

• Orders are typically processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive an email/SMS confirmation once your order is shipped.

2. Shipping Within India

• We deliver across India through trusted courier partners.
• Estimated delivery time: 3–7 business days (depending on your location).
• Metro cities usually receive deliveries faster; remote areas may take longer.

3. Shipping Charges

• Free shipping on all prepaid orders above ₹999.
• For orders below ₹999, a nominal shipping fee of ₹79 may apply.
• Cash on Delivery (COD) orders may include an additional handling charge.

4. Tracking Your Order

• Once shipped, you will receive a tracking link via email/SMS.
• You can track the progress of your delivery in real-time.

5. Delivery Issues

• If your package is delayed, damaged, or lost, please contact us within 48 hours of the expected delivery date.
• Oskie will assist in resolving courier-related issues, but we are not responsible for delays due to circumstances beyond our control (e.g., strikes, natural events, or lockdowns).

6. Incorrect Address / Failed Delivery

• Customers are responsible for providing a complete and accurate delivery address.
• In case of failed delivery due to incorrect address or multiple failed attempts, the order may be returned to us, and re-shipping charges may apply.